Privacy Policy 

About This Privacy Policy

Our Privacy Policy outlines the manner in which we use and share the information provided by you. The General Data Protection Regulation (GDPR) describes the procedures organizations must follow in collecting, managing, processing, and safeguarding personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. In adherence to legal requirements, personal information must be collected and used fairly, stored safely, and not disclosed unlawfully.

We take privacy seriously and commit to using your personal information strictly in compliance with the law. Your personal information will never be sold, shared, or utilized in any way other than what is outlined here and/or explained at the time of data collection.

About Us and How to Reach Us

BillCompare Limited facilitates connections between individuals seeking information and quotes for products or services and relevant providers. The company is registered in the United Kingdom. You can reach out to us through any of the following methods:

BillCompare Limited acts as the Data Controller, holding legal responsibility for the storage and processing of information. In certain instances, we may function as Joint Data Controller alongside our partner. We guarantee the establishment of suitable Data Sharing Agreements to explicitly outline roles and responsibilities in the processing of your data.

Frequently Asked Questions

How will my data be used?

Upon your explicit consent, as indicated through the opt-in notice during your search for deals on our platform, BillCompare Limited will securely collect your data on our website. We may reach out to you for confirmation through phone, SMS, email, or our website chat to verify specific details or product requirements. Additionally, we might contact you to inquire about your experience with our site or services.

Furthermore, only with your consent, your data may be shared with marketing partners for the provision of marketing services (refer to details below).

When you input your information on our website, we will forward your request to one of our partners, who will subsequently contact you regarding the requested product or service. These partners will use your personal data to generate a quote for the specified product or service."

What data is stored?

In order to respond to your request, we will store your personal details. The data stored typically includes your name and/or business name, address, email address, phone number and details about the product or service you are looking for.

What data is shared?

With your consent, we will share your data with our partners to provide a quote for the product or service which you sought information. This process aligns with the explanation provided during the collection of your data. In instances where necessary, we may be required to disclose your information to any regulator or legal entity making such a request.

Prior to sending third-party marketing communications, we will seek your explicit consent. You retain the right to revoke your consent for marketing activities at any time by reaching out to us.

How long will your data be stored?

We will retain your personal data only for a duration that is reasonably necessary to fulfil the intended purposes for which it was collected. This includes meeting legal, regulatory, tax, accounting, or reporting obligations. In circumstances such as a complaint or if there is a reasonable belief of potential litigation concerning our relationship with you, we may retain your personal data for an extended period.

The determination of the appropriate retention period considers factors such as the quantity, nature, and sensitivity of the personal data, the potential risks associated with unauthorized use or disclosure, the specific purposes for processing the personal data, the feasibility of achieving those purposes through alternative means, and compliance with applicable legal, regulatory, tax, accounting, or other requirements.

Who Can access my Data?

Access to your data is diligently managed and controlled, ensuring that only authorized personnel have the privilege of accessing it.

How is my data kept secure?

Your data will be stored on secure servers. We employ industry-approved security protocols and technology to ensure the constant safeguarding of data.

Who does the Privacy Policy apply to?

BillCompare functions as a marketing company, necessitating the processing of your data for the operation of our company and the provision of marketing services.

This policy is relevant to individuals who have shared their data with BillCompare in any capacity, as well as those whose data we have gathered in the course of conducting our own marketing operations.

It pertains to all data held by the company concerning identifiable individuals, extending to information that may technically fall outside the scope of GDPR. This includes:

  • Names of Individuals
  • Postal addresses
  • Email Addresses
  • Telephone numbers
  • Personal information
  • Financial information

Technical information about devices, sites, IP address, and use of the internet

Other information as required to provide our services and operate our company

How will the data be used?

This section outlines the lawful basis for processing data and applies to information about individuals that we collect, store, or process for all sources. This includes:

  • Details you provide at point of contact
  • Information gathered during discussions about our offered products and services
  • Data collected regarding your usage of the website, apps, the internet, or other online platforms
  • Information provided and retained in the course of an ongoing relationship
  • Data acquired as part of our marketing activities

We do not regularly gather or handle sensitive data. In instances where this is necessary, we will implement suitable precautions, seeking your explicit consent before processing any sensitive data.

We will utilize your personal data solely for the purposes for which it was collected, in a manner reasonably expected by you, and only when there is a lawful basis for such processing. The following are examples of how your data is processed.

When you provide your details to us

Types of data collected: Identity, Contact, Personal Information.

Legal grounds for processing: Executing a contract with you, obtaining your consent, and/or pursuing our legitimate interests or those of a third party.

To process and deliver the services you request which involves overseeing payments, fees, and charges, as well as managing the collection and recovery of outstanding debts owed to us.

Types of data collected: Identity, Contact, Financial, Transaction, Marketing & Communications

Lawful basis of processing: Executing a contract with you and essential for safeguarding our legitimate interests in recovering debts owed to us.

To manage our ongoing relationship with you, this involves informing you about additional products and services, updates to our terms or privacy policy, and maintaining our records.

Types of data collected: Identity, Contact, Profile, Marketing & Communications

Lawful basis of processing: Performance of a contract with you, required to fulfil a legal obligation and essential for our legitimate interests in maintaining updated records and analysing how customers use our services, with your consent.

To deliver relevant content and advertisements, while also gauging and comprehending the effectiveness of our advertising.

Types of data collected: Identity, Contact, Profile, Usage, Marketing & Communication, Technical

Lawful basis of processing: Necessary for our legitimate interests to analysing customer usage patterns, enhancing our services, expanding our business, and shaping our marketing strategy.

To utilise data analytics to enhance our website, services, marketing, customer relationships, and overall experiences.

Types of data collected: Technical, Usage

Lawful basis of processing: Necessary for our legitimate interests categorize customer types for our services, maintain the relevance of our site, advance our business, and guide our marketing strategy.

To provide suggestions and recommendations about products and services that might interest you.

Types of data collected: Identity, Contact, Technical, Usage, Profile

Lawful basis of processing: Essential for our valid interests in advancing our services and expanding our business.

To Run and operate our marketing company and deliver services to our business partners.

Types of data collected: Identity, Contact, Financial, Life style, Professional, Technical, Other information as required

Lawful basis of processing: Necessary for our valid interests and the valid interests of our clients to enhance services and expand our businesses.

To create custom and lookalike/similar audiences

Lawful basis of processing:

Based on your preferences, we might utilise your personal information provide you with information about services and promotions that may be of interest to you. This includes any of the following:

  • Information you provide when filling out an online form, application, or submitting your details to us.
  • Details related to any utilisation of our services, encompassing transaction information (like your address, phone number, and financial details).
  • Technical information, including data obtained through cookies and details about your visit to our sites, apps, and other platforms.
  • Information sourced from other outlets such as directories, social media, third-party databases, and other companies.
  • Data we receive will be used for the purposes it was provided, including:
  • Addressing inquiries regarding our services
  • Furnishing information about related products and services that we believe will capture your interest
  • Allowing our business partners to send you offers, promotions, information, or other content that we believe will appeal to you
  • Managing and expanding our business operations
  • Regarding our business partners, the data we receive may also be utilized for the operation of our business, including:
  • Fulfilling our responsibilities arising from contracts entered into between our business partners and us, which includes service provision, and addressing inquiries related to those contracts.
  • Managing and overseeing the relationships between our business partners and us.
  • Creating and sustaining our websites, apps, and other services.
  • Gathering feedback about our services.

Your Agreement

By visiting our website, responding to our advertisements, submitting your personal data on our website, app, or other platforms, or as necessary to provide services to you, you are affirming your consent for your data to be utilized in accordance with this Privacy Policy.

You can modify your preferences at any time, as outlined in the section below on how to opt out.

How to opt out

If you wish to opt out of receiving contact from us you can do so at any time. You also have the right to request that any of your personal data is deleted at any time. Please contact us with your request.

What are your rights?

If we have obtained, stored, or processed your data in the course of conducting our business, we are committed to consistently honouring your individual rights and fulfilling our obligations with professionalism and courtesy. Our practices align with the data protection guidelines of the EU GDPR (May 2018).

We hold your rights in high regard and will address any requests for access to personal information, as well as requests to delete, rectify, transfer data, and cease processing.

We will provide guidance on how to lodge complaints with the appropriate authorities, specifically the Information Commissioner's Office. Requests or objections should be submitted in writing to the Data Controller. Alternatively, you can visit our website, call, or email us to modify your preferences at any time.

Under certain circumstances, you have rights under the data protection laws in relation to your personal data. These rights encompass:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

There are no charges or fees to access your personal data (or to exercise any of the other rights). However, if your request is clearly unfounded, repetitive or excessive you may be charged a reasonable fee. Alternatively, we may refuse to comply with your request in these circumstances.

To verify your identity and guarantee your entitlement to access your personal data (or exercise any other rights), we may need to solicit specific information from you. This serves as a security measure to prevent the disclosure of personal data to unauthorized individuals. Additionally, we may reach out to you for further details related to your request to expedite our response.

We strive to address all valid requests within one month. However, if your request is notably intricate or if you have submitted multiple requests, it might occasionally take us longer. In such instances, we will inform you and provide regular updates.

How is your data stored and processed?

Your Personal data will exclusively undergo collection, storage, and processing within the EU. We refrain from transferring your data outside the EU. Generally, your data will not be retained for more than 6 months following the conclusion of our association to maintain records of service, payments, and other interactions with you.

We will only use your personal data for the purposes for which we collected It, unless we reasonably deem it necessary to use it for another purpose that aligns with the original intent. If you want further details on how the processing for the new purpose aligns with the original one, please contact us via email. In the event that we need to utilise your personal data for a purpose unrelated to the initial collection, we will notify you and explain the legal basis for processing.

We may have a legal obligation to disclose your personal information, even without your awareness, to the extent required by law. This includes situations related to ongoing or potential legal proceedings, the establishment, exercise, or defence of our legal rights (which may involve providing information to others for fraud prevention and mitigating credit risk). Additionally, we may disclose personal information to individuals whom we reasonably believe might seek disclosure through a court or competent authority. This is done under the reasonable expectation that such a court or authority would likely order the disclosure of said personal information.

Who do we share your data with?

Your personal data may be disclosed to the parties outlined below for the purposes outlined in this document:

  • Service providers who provide IT and system administration services
  • Google - Google Analytics [Privacy Policy - https://policies.google.com/privacy?hl=en
  • Hotjar - To record information about visitors to our website and their journey
  • Professional advisers including lawyers and insurers who provide consultancy
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets
  • Third parties as required to run our business and provide our services to our Business Partners
  • Our Business Partners, and other third-parties, who we identify when we collect your details or when you submit your information and give us consent to share your details with these companies
  • Other software and service providers we use to provide our services
  • We may share your data with our partners who will contact you to offer their services
  • We are a marketing company and as such we will share your details with our Business Partners who will contact you to promote their products and services. We will ensure that our Business Partners understand their obligations under GDPR and have taken reasonable precautions to keep your data safe. We will only share your data with your consent or as you would reasonably expect. You can remove your consent at any time.
  • We require our Business Partners to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such Business Partners to process your personal data for specified purposes and in accordance with our instructions.

Broadband

Energy

Internet Advertising and Social Media Channels

We also utilise social media and internet advertising channels to collect data. Our lawful basis for this is consent and/or our legitimate interest and the legitimate interest of our Business Partners pursuant to Article 6 para. 1 lit. f of the GDPR.

  • We use the flowing platforms:
  • INSTAGRAM
  • TABOOLA
  • FACEBOOK
  • OUTBRAIN
  • GEMINI [YAHOO]
  • BING
  • Google [advertising and display network]

When these companies gather, store, or handle data outside the EU, we implement suitable measures to ensure data protection. This may include standard contractual clauses, an EU adequacy decision, or adherence to the USA Privacy Shield framework. To review the Privacy Policy of these companies, please visit their respective homepages.

Analysis and advertising tools

In order to improve our website marketing, we may conduct analysis of user behaviour and website visits. This is done on the basis of Art.6 1lit. f of the GDPR.

Google Analytics

This website uses Google Analytics, a web analysis service. These are operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. (“Google”). In this context, Google servers are accessed in the USA. Google also complies with certain legal frameworks relating to the transfer of data, such as the European Union (EU)-US and Swiss-US Privacy Shield Frameworks. In order to effectively implement the strict European data protection requirements.

When IP addresses are processed by Google Analytics, they are made anonymous. This means that these are usually reduced before a transmission outside the EU or the European Economic Area (EEA) and in exceptional cases immediately after the transmission there. This anonymised data is used for the purpose of analysing the use of this website and providing other services in connection with this website. The collected data will not be merged with other data held by Google.

Security

We have implemented suitable security measures to prevent inadvertent loss, unauthorized use, or access, as well as unauthorized alteration or disclosure of your personal data. Furthermore, access to your personal data is restricted to individuals—employees, agents, contractors, and other third parties—essential for business operations. These individuals will process your personal data solely based on our instructions and are bound by a duty of confidentiality.

In the event of any breaches or potential breaches, we will promptly notify the relevant authorities within 24 hours and inform anyone affected by a breach within 72 hours. If you have any questions or concerns regarding the usage of your data, please reach out to us.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies

A cookie is a small file that requests permission to be placed on your computer's hard drive. Upon your agreement, the file is added, and the cookie aids in analysing web traffic or notifying you when you visit a specific site. Cookies enable web applications to respond to you as an individual, tailoring their operations to your preferences, likes, and dislikes by gathering and remembering information about your choices.

We utilize traffic log cookies to identify the pages in use, allowing us to analyse data about webpage traffic and enhance our website to meet customer needs. This information is employed solely for statistical analysis purposes, and once analysed, the data is removed from the system.

In essence, cookies contribute to providing you with an improved website experience by allowing us to monitor which pages you find valuable and which you do not. Importantly, a cookie does not grant us access to your computer or any information about you beyond the data you choose to share with us.

Strictly Necessary Cookies

These cookies are essential for the proper functioning of the website and cannot be deactivated in our systems. They are activated in response to user actions on the website and are essential for identifying unusual site behaviour, preventing fraudulent activities, and enhancing security.

While you have the option to configure your browser to block or notify you about these cookies, certain parts of the site may not function properly if you choose to do so. Importantly, these cookies do not store any personally identifiable information.

Performance cookies and analytics technologies

These cookies gather data on how visitors and users interact with our websites and services. This includes identifying which features visitors utilize most frequently and whether they encounter error messages in specific areas of the websites or services. Importantly, these cookies do not gather information that personally identifies a visitor or user. The information collected by these cookies is aggregated and therefore remains anonymous. Our utilization of these cookies is solely aimed at enhancing the functionality and performance of our websites and services.

We use third parties like Google Analytics for this purpose, for further information, please visit their privacy policy: https://policies.google.com/privacy?hl=en&gl=ZZ

Functionality cookies

These cookies enable our websites and services to retain the preferences you set (such as your username, language, or region) and offer enhanced, more personalized features.

Additionally, these cookies can remember adjustments you've made to text size, fonts, and other customizable aspects of web pages. They may also be utilized to deliver requested services. It's important to note that the information collected by these cookies may be anonymized, and they do not track your browsing activity on other websites.

Targeting or advertising cookies

These cookies are employed to present advertisements that align more closely with your interests. Additionally, they assist in restricting the frequency of advertisement views and contribute to evaluating the effectiveness of advertising campaigns. Typically, these cookies are placed by advertising networks with the consent of the website operator. They retain the knowledge that you have visited a website, and this data is shared with other organizations, including advertisers. Frequently, targeting or advertising cookies are associated with site functionality offered by these other organisations.

For further details in how these networks process personal data, please find a link to their respective privacy policies.

Legitimate Interests

We have conducted a Legitimate Interest Balancing Assessment, affirming that our processing is reasonable and does not adversely impact the rights of individuals. We prioritise these rights and commit to regularly reviewing this assessment.

Contacting us, exercising your information rights and Complaints

Should you have any inquiries or remarks regarding this Privacy Policy, desire to exercise your information rights related to the personal data you've shared with us, or wish to file a complaint, please reach out to us at BillCompare.

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